Terms and Conditions
INFORMATION ON DELIVERY
Nugnes1920.com ships all over the world using DHL couriers. Orders are processed from Monday to Friday from 8:30 to 17.30 (UTC / GMT + 1) excluding public holidays in Italy. Orders placed from Friday to Sunday will be processed on the following Monday. Nugnes1920.com cannot be held responsible for delivery delays due to weather conditions, international customs issues or any other circumstance beyond the control of NUGNES1920.COM.
Delivery time:
Italy 1-3 working days - DHL
Europe 3-5 working days - DHL
Rest of the World 3-6 working days - DHL
Available items are shipped in 1-3 working days from the order date.
During promotions and sales there could be delays with immediate shipments.
SHIPMENT TRACKING
You will receive a notification email with the tracking number as soon as Nugnes1920.com proceeds with the creation of the shipping document.
To track a package you can visit the sites of DHL couriers https://www.dhl.it/en/express.html
and enter the tracking number provided in the email.
SHIPMENT INSURANCE: in the event of theft or accidental damage, Nugnes1920.com shipments are insured at no extra cost to the Customer, but once the shipment has arrived at its destination the goods will no longer be covered by the insurance.
NOTE: Nugnes1920.com does not ship to PO Boxes.
For more information please contact us at the following email address: web@nugnes1920.com
AVAILABLE GOODS: IMMEDIATE DELIVERY.
Orders are processed immediately after checking the availability of the product and checking the payment, while sending an order confirmation via email. Nugnes1920.com reserves the right to reconfirm the availability of the items purchased. In the event that the items are not available, or if for some reason the order cannot be processed as requested by the customer, the e-commerce department will promptly notify the Customer. Orders placed over the weekend are shipped the following Monday. If an order cannot be shipped for reasons beyond the control of Nugnes1920.com you will be notified by our customer service.
SHIPPING COSTS
Shipping/return methods and costs vary depending on the country of delivery.
EUROPEAN COUNTRIES
Shipping cost: € 15.
Return cost: € 15.
EUROPEAN COUNTRIES EXTRA CEE
Shipping cost: € 25.
Return cost: € 25.
UNITED KINGDOM DDP
Shipping cost: £ 25.
Return cost: £ 25.
UNITED STATES DDP
Shipping cost: $ 30.
Return cost: $ 30.
ASIA *DDP
Free shipping for purchases over € 500 or equivalent.
Shipping cost for purchases less than € 500: € 30.
Return cost: € 30.
REST OF THE WORLD DDU
Free shipping for purchases over or equivalent to € 500.
Shipping cost for purchases under € 500: € 35.
Return cost: € 35.
Note: if a parcel is not collected for any reason, any shipping costs and fees or expenses related to the automatic return of the goods by the courier to the NUGNES 1920 office,will be deducted from the refund.
Any import costs and taxes are the responsibility of the Customer.
SHIPMENTS BLOCKED BY THE CUSTOMS AUTHORITIES IN THE CUSTOMER’S COUNTRY OF ORIGIN DUE TO INCONSISTENCY WITH THE IMPORT REGULATIONS MAY BE SHIPPED BACK TO ITALY AT THE CUSTOMER’S EXPENSE. ALL EXPENSES FOR IMPORTING GOODS BACK INTO ITALY AND THE EXPENSES FOR SUCH RETURN WILL BE DEDUCTED FROM ANY POSSIBLE REFUND.
For an accurate detail of prices, taxes and delivery costs, click on the link at the top of our website page and select your country from the list of shipping destinations.
TAXES AND DUTIES
Nugnes1920.com ships using the DDP (Delivered Duty Paid) formula, therefore, taxes and duties are included in the following countries: European Union, United kingdom, Saudi Arabia, Bahrain, United Arab Emirates, Kuwait, Monaco, Qatar, Switzerland, *Hong Kong, *Macau, *Japan, *South Korea and United States. In these countries the goods will arrive directly at the address indicated without having to pay anything other than the amount paid at the time of the order.
For all other Countries, the used formula is DDU (Delivered Duty Unpaid), namely,any local trade taxes and or customs duties are excluded. If you are resident in a non-EU country, we would advise you to search for information about local taxes and duties before placing an order on Nugnes1920.com.
Please be aware that any local trade taxes and or customs duties will be charged directly to the Customer by the courier for each order at the time of shipment and will not be refunded if the goods are returned.
For more information contact us at email: web@nugnes1920.com
AUTHORISED DELIVERY
Upon receiving delivery of each order, the Customer is required to carefully examine the package before signing the acceptance of the goods. Tape with the Nugnes1920.com printed design carefullyseals allpackages. If the customer receives a package that has been opened by Customs or by the Courier for external inspections, the package will be resealed with the safety control tape. If the customer receives a package that has been tampered with or if the adhesive tape is not intact, the customer can sign for receipt of the package with reserve or he/she may refuse the package. If the package is accepted with an unauthorised signature or when there is evidence of a damaged package, we recommend that you open a complaint immediately with the local office of the shipper and contactNUGNES1920.COM at the email address web@nugnes1920.com
DELIVERY FAILURE
If, for any reason, the order placedis not delivered to the address of the Customer due to his/her lack of cooperation (such as wrong telephone number, wrong address, absent address, non-compliance with import regulations), the package will be sent back to Italy at the Customer’s expense, including import taxes, as provided for in the trade agreements. These expenses will be deducted from any possible refund.
TRANSPORT DOCUMENTS
In accordance with international law regulating imports and exports, all NUGNES1920.COM orders are shipped from Trani - Italy - with an official receipt or invoice indicating the exact total amount in Euros of the purchased goods. IN ACCORDANCE WITH THE REGULATIONS GOVERNING INTERNATIONAL IMPORTS IT IS UNLAWFUL TO DECLARE A LOWER AMOUNT OR DECLARE THE ITEMS AS GIFTS.
TRANSPORT DOCUMENTS FOR EXOTIC LEATHER GOODS
Under the law, the shipments of Nugnes1920.com orders which contain items made with exotic leather that are shipped outside the European Economic Community require the C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Fauna and Flora)form: an additional export document which acts as a passport for such items. This document specifies that the product comes from an animal bred specifically for trade and not captured in the wild. For further information please visit the website: www.cites.org. These documents are issued by the “Fishing Wildlife and Game Customs” office and require 14 days to be processed. To obtain the documents, the CITES requires a tax invoice and therefore the purchase amount will be CHARGED BEFORE SHIPPING. The shipment will be delayed depending on the processing time required for the documents.
RETURN AND EXCHANGE OF GOODS
If the Customer is not satisfied with the order for any reason, the product(s) can be returned for a refund or to change the size and colour within14 days after the date of delivery of the goods.
ORIGINAL CONDITIONS
The items to be returned must be flawless, in the same condition in which they were shipped, and be packed with the original packaging still provided with the single-use seal. You can return goods that have not been used to Nugnes1920.comwithin 14 days from the date of delivery, after having written to and received confirmation from web@nugnes1920.com
REQUEST FOR AUTHORISATION TO RETURN THE GOODS
The right of withdrawal is exercised correctly if the following conditions are fully met:
-within fourteen (14) days of receipt of the products, you must correctly fill in and submit the form available on the returns and exchanges page:return request. Alternatively, you can also request it from customer care - web@nugnes1920.com;
-the returned item must not be worn or altered or washed and any signs of wear are not accepted. The soles of the shoes must not show imperfections and must in any case be in perfect condition.
-return items must have all the original tags, any original packaging received with the order and all other accessories (hangers, clothing covers, envelopes, etc.). In case the items to be returned are shoes and other accessories, they must be re-sent with their original boxes, which must not be altered, used or damaged like the outer packaging of the shipment.
As soon as the request is processed by our customer service, a confirmation email will be sent, along with the label and the necessary instructions for shipping.
Returns of items that do not comply with the above will not be accepted. Nugnes1920.com reserves the right to refuse those unauthorized and / or unsent returns according to the return policy. In the event of unauthorized returns or non-compliant returns, the goods will be returned to the sender at the original shipping address. If an unauthorized return is accepted, Nugnes1920.com will be able to make a charge equal to 10% of the value of the returned goods.
In case of multiple orders, it is necessary to send all the items for which a return request has been made. Otherwise, the expected customs and transport costs of the unshipped items will be deducted from the final refund.
The customer can choose between the following compensation options:
1. CHANGE OF SIZE
Items can be exchanged when a size is available. Exchanges for different article are not allowed. The new item will be shipped as soon as we have received the item to be replaced. However, we can only exchange non-defective items that are in their original condition, have not been worn, altered or washed, with all tags attached. The goods must be returned in a single package. All our exchange shipments are made with the same service as the original delivery (DHL). We reserve the right to refuse multiple returns sent at different times than an order. The shipment of the exchange to the customer is free of charge on all exchanges. For more information send an email to web@nugnes1920.com.
2.REFUND
The cost of returned goods will be refunded, but not the cost of the original shipment.The refund will be issued as soon as the returned items are checked and accepted. If the Customer paid by credit card, the amount will be normally available within 10 days from the date of the refund and will be displayed on the account statement. The processing time may vary according to the credit card company. Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are the result of changes in the exchange rate and cannot, therefore, be included in the refund.
All our items are checked by our quality department before being shipped. However, in the event that the Customer receives a defective item, he must promptly send an email to web@nugnes1920.com specifying the order number, the article code and attaching photographic evidence that will be analyzed.
Requested photos:
- sides, front, back of the article and photos of the label. In the specific case of footwear, photos of the soles must also be sent.
Items damaged due to normal wear, accidental or improper use, will not be considered defective. In case of defective goods or shipping errors, Nugnes1920.com will pay the return shipping cost.
PRICES AND CURRENCY
Transactions will be charged in Euros, US Dollars or GB Pounds. Therefore, due to the floating value of exchange rates, the final price will be calculated and charged on the Credit Card according to the exchange rate applicable on the day of the transaction.
CREDIT CARD
We ensure maximum Credit Card security to all customers, as all transactions and data are processed on a secure server with HTTPS protocol.For enhanced security in the transaction, Nugnes1920.com advise you to always apply the 3D secure codes that are provided by Verified by Visa and the Mastercard SecureCodes. For further information please visit the websites www.visa.com or www.mastercard.com.
CREDIT CARD SECURITY
In addition to that specified for navigation data, the user is free to provide personal data by writing to the e-mail address indicated in the box provided to request information or for other communications. We would like to remind our customers that in some cases, not during the ordinary management of this website, the Privacy Authority may request data and information, for the purpose of monitoring the processing of personal data; in these cases, our reply is obligatory under penalty of a fine.However it should be noted that, once the purchasing process has been started, the user cannot refuse to provide all the required data, including those involving bank details, otherwise the sales process cannot be concluded due to the lack of the fundamental and necessary elements for its proper and lawful conclusion in accordance with the law (i.e. indirect reference to tax obligations with the issuing of the invoice).
CHARGES TO CREDIT CARDS
Nugnes1920.com has up to 10 working days to confirm the status and availability of the goods and request verification of the transaction by contacting the Customer's Bank for the approval of the credit card charge.
As soon as the order is confirmed for the available goods and for the Pre-order items (which will be shipped as soon as the goods arrive in stock) Nugnes1920.com will charge the amount to the Credit Card. The total amount will be charged to the Customer based on the Customer's agreements with the bank.
CREDIT CARD AUTHORISATION
If there are enough funds, if the account information is valid and if the bank confirms that the transaction has been authorised, the order will be processed immediately and the Customer will immediately receive the order transaction number from our bank. This authorised amount is the customer's request vis-à-vis Nugnes1920.com. The authorised funds are merely “blocked funds” on the customer’s account.
PAYPAL
Nugnes1920.comis in the Paypal circuit. This allows us to receive payments securely via Paypal or via Credit Cards such as Visa, Visa Electron, Mastercard, Delta, Maestro, American Express and JCB. For more information about the PayPal payment system please visit www.paypal.com.
KLARNA
Nugnes1920.com offers the opportunity to choose the Klarna service to pay for the total of their order. The registration and debit method, as well as all related policies can be found at www.klarna.com
